At NWRC (North West Roofing Concepts), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, and team.

1. Information We Collect

We may collect the following personal information when you use our website or contact us:

  • Name and surname

  • Contact details (phone number, email address)

  • Physical address (where applicable for deliveries)

  • Project details provided through our Get a Quote or Contact Us forms

  • Technical information such as your IP address and browser type (through analytics tools)

2. How We Use Your Information

Your personal information is used only for:

  • Responding to enquiries and providing quotes

  • Supplying products and services

  • Processing and fulfilling orders

  • Sending important updates about your order or our services

  • Improving our website and customer service

We will not sell, rent, or share your personal information with third parties, except where required by law or necessary to deliver our services.

3. Data Protection & Security

We take reasonable and appropriate measures to protect your personal data from loss, misuse, or unauthorized access. While we use secure systems, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

4. Cookies & Tracking

Our website may use cookies and analytics tools (such as Google Analytics) to improve your browsing experience, track website performance, and understand visitor behaviour. You can disable cookies in your browser settings if you prefer not to share this data.

5. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Request access to the personal information we hold about you

  • Request corrections or updates to your personal information

  • Withdraw consent to the use of your personal information (where applicable)

  • Request the deletion of your personal data (subject to legal and contractual restrictions)

6. Third-Party Services

We may use third-party service providers (such as delivery companies or IT service providers) to assist in fulfilling our services. These providers are required to keep your information secure and use it only for the purpose of providing the agreed service.

7. Links to Other Websites

Our website may include links to external websites. Please note that we are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at:

NWRC (Pty) Ltd – North West Roofing Concepts
📧 admin@nwrc.co.za
📞 079 925 6667